New claim
Did Your Home Suffer Damage? We're Ready to Help.
At Ladder & Heels Adjusting, we understand how stressful property damage can be. That’s why our team is prepared to step in immediately. With in-depth knowledge of policy language, expert negotiation skills, and years of experience, we work to get your claim settled as quickly and effectively as possible.
Let us fight for the compensation you deserve — so you can focus on getting back to normal.
Under payments
Let Ladder & Heels Adjusting Get your claim adjusted. By combining a fundamental understanding and experiences, we document and estimate your claim to provide your insurance carrier with a better understanding of your property damages advocating for your financial interest.
Denials
Our firm is prepared to make the insurance change of mind. We don't accept a denial in a claim that is covered under your policy. Let us manage your claim to give you and your family peace of mind.
Mission
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At Ladder & Heels Adjusting, our mission is to advocate fiercely and compassionately for policyholders throughout Florida. We are dedicated to delivering personalized, ethical, and expert representation in every insurance claim we handle. Our goal is to educate, empower, and guide our clients through the complex claims process — ensuring fair treatment, maximum compensation, and peace of mind during times of loss.
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Florida Weather Can Be Unpredictable — Don’t Wait Until It’s Too Late
Florida’s ever-changing weather makes roof damage from windstorms and tropical storms a common issue. Often, the damage isn’t visible right away — until water stains begin appearing on your ceiling, signaling a much bigger problem.
At Ladder & Heels Adjusting, we offer free inspections and consultations to help you catch damage early and take immediate action. Don’t wait for a small issue to become a costly repair — let us help you protect your home and secure the coverage you deserve.
Water Damages/AC damages/Backups
Water Damage Can Be a Hidden Nightmare — Let Us Help
Water damage isn’t always obvious — it can hide behind walls, like a leak behind the shower or from your attic’s AC system. By the time you notice signs, such as mold growth, the damage may already be extensive.
At Ladder & Heels Adjusting, we’re here to provide expert guidance and help you understand how to properly file a claim. Did you know your policy may have a water damage cap limitation? Let us review your coverage and advise you on the next steps.
Call today for a free consultation — don’t wait until it’s too late.
Fire/Smoke
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Fire Damage Is Overwhelming — You Don’t Have to Face It Alone
Recovering from a fire is stressful, and handling the claim without the right support can make it even harder. From structural damage to personal belongings, nothing should be overlooked.
At Ladder & Heels Adjusting, our experienced team is here to advocate for you. We’ll guide you through the process, help you properly document your losses, and work to ensure you receive the maximum compensation for your home and personal property.
Let us fight for what you’re owed — call today for a free consultation.
Cracks/Suddenly Collapse
​ Fire Damage? Don’t Go Through It Alone.
Ladder & Heels Adjusting is here to help you recover what you’ve lost. From documenting your property to negotiating your claim, we fight to get you the maximum compensation.
Call today for your free consultation.
Hurricane/Falling object/Auto crashes
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Don’t Settle for Living in a Damaged Property
You deserve to live in a safe, fully restored home. At Ladder & Heels Adjusting, our experts work hard to get your claim paid — so you don’t have to live with the aftermath of damage.
Did you know that most insurance policies cover damages caused by falling objects? Let us evaluate your claim and ensure nothing is overlooked.
Call Ladder & Heels today for a free inspection and consultation.
Wind & Hails
Hail Can Cause Serious Roof Damage — Don’t Wait to Get Inspected
Hailstorms can leave behind severe damage to your roof and property — often going unnoticed until it leads to bigger issues. If a hailstorm recently impacted your area, it’s important to have your roof professionally inspected.
At Ladder & Heels Adjusting, we provide thorough inspections to identify hidden damage and help you take the right steps toward filing a successful claim.
Call today for a free roof inspection and consultation.
Gallery
Ladder & Heels Adjusting has been providing personalized and timely assistance to the people of Florida. We know how complex and overwhelming damage to your property and the claim process can be. This is why our goal is to help you understand the issues affecting your claim and how we can solve the problem. Ladder & Heels Adjusting works hard to get your claim Paid. But our job doesn’t stop there — We strive to keep you informed about the details of your claims as they evolve. Ladder & Heels Adjusting keeps you involved and personally guides you in making important decisions about your claim. I am here to serve. Call today and schedule a Free Inspection and consultation.
COMERCIALS CLAIMS
Maximize Your Claim with Ladder & Heels Adjusting
Our experienced and well-trained team is committed to helping you secure the maximum settlement for your insurance claim. Whether you're dealing with commercial property damage, liability issues, or third-party claims, Ladder & Heels Adjusting is here to guide you every step of the way.
We work diligently to ensure your claim is handled properly and that you receive a fair and just settlement — because your recovery is our priority.
Meet Our Staff
Public Adjuster Supervisor/CEO
Meet Your Public Adjuster – Mari Ivelisse Rivera
Mari Ivelisse Rivera brings over five years of experience in handling property insurance claims across Florida. With a background in the medical field, Mari has a deep understanding of the real-life struggles people face during times of loss — and that empathy fuels her commitment to serve.
Mari approaches every claim with dedication, precision, and a personalized touch. Her expertise in claims handling, negotiation, and insurance policy interpretation ensures that each client receives the maximum settlement they deserve.
But what truly sets Mari apart is her unwavering advocacy. She fights for her clients with passion and purpose, making sure they feel protected, informed, and empowered every step of the way. With Mari on your side, you’ll never feel alone in the claims process.
Office Manager/PA Apprentice
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Meet Yuly Londono, with over 10 years of experience in the area of customer service.
Yuly has worked with the firm since its inception. She has quick and efficient office organization skills in contacting, scheduling, and getting any document in your claim sent in time record.
Yuly's professionalism, tact, and service will make your experience more pleasant throughout the process of your claim.
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Licensed Public Adjuster
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Meet Luis R. Claudio – Experienced and Reliable Public Adjuster
With over five years of experience in the insurance claims industry, Luis R. Claudio is known for his prompt response and unwavering commitment to his clients. When a claim arises, Luis is quick to act — ensuring that your damages are properly reported and all necessary estimates are submitted to your insurance company without delay.
Professional, efficient, and dependable, Luis brings a strong sense of responsibility and expertise to every claim he handles. With Luis on your side, you can trust that your claim is in capable hands from start to finish.
Ladder & Heels Adjusting – Committed to Serving Florida Property Owners
At Ladder & Heels Adjusting, we take pride in providing personalized and timely assistance to the people of Florida. We understand how complex and overwhelming property damage and the insurance claim process can be — and that’s why we are here to help.
Our mission is to help you understand the issues impacting your claim and to develop effective strategies to resolve them. We don’t just work hard to get your claim paid; we go beyond that by keeping you fully informed as your claim evolves. Our team ensures that you remain involved and empowered to make important decisions every step of the way.
Ladder & Heels Adjusting is here to serve you with dedication, transparency, and expertise.
Call today to schedule your Free Inspection and Consultation — and experience the difference personal service can make.
Vision
To be the most trusted and empowering voice for policyholders, delivering unmatched advocacy, ethical representation, and expert support through every stage of the insurance claims process. We envision a future where every property owner is fully informed, fairly compensated, and never left to navigate their losses alone.
Our Clients Say
"Mari I ****** from Ladders and Heels Public Adjusters have worked in my claim against ******** ********* tirelessly and she was able to recover for me substantially more than the insurance was even considering to cover. Her knowledge and experience guided me through the process, and her negotiation skills were invaluable for the success of my claim. She went from A to Z with the insurance adjuster, presented the estimates, and was not taking a NO for an answer from them. She knew my rights and defended them. She overcame all their objections, pointed out the extent of the damages caused by the storm, and managed my file with extreme professionalism, fairness, and attention to details. She stood with me from beginning to end. I am very satisfied with her performance, and I highly recommend them."
Get in Touch
1012 West Emmett St Kissimmee FL 34741
Office 407-389-9020
Office 407-389-9020